General
Product
- I need help finding a product!
- When can I find out about your latest product drops?
- What if an item is out of stock?
- How do I order an out of stock Custom Crafted item?
- Are the products on the website the same as in retail stores or Buckle stores?
- Do you sell gift cards?
Orders
- How do I change or cancel an order?
- How do I know that my order has been shipped?
- What are my payment options?
- When will I be billed?
- Who should I contact if I have questions relating to my order after I have made a purchase?
- Can I place an order over the phone?
Rewards
Shipping
- What are your shipping rates?
- When will my order be shipped? And when will it arrive?
- What is the status of my order? How do I track my order?
- What is the difference between "order date" and "ship date"?
- Do you offer insurance on shipped packages?
- Are there any items that cannot be shipped to my country because they are restricted?
Returns & Exchanges
- What is your Return/Exchange policy?
- What are your Return/Exchange procedures?
- What products are non-returnable or non-refundable?
- How do I get a return label?
- Where can I get a Return form?
- How should I ship my return/exchange?