These procedures apply to domestic (United States) customers only.
1) Contact customer service via phone or email with your order number and whether you are requesting an exchange, store credit, or a refund.
Refunds include a full refund on the price paid for the product(s) only. Any standard or expedited shipping fees paid on the original order are not refunded.
Exchanges are also acceptable for different products of equal or less value. If you want to exchange for a product of greater value, we recommend you opt for store credit and complete a new order. Customer service will email you a return label for your exchange.
For defective/incorrect items that are returned, Affliction verifies the product was defective/incorrect when we receive it.
2) Fill out the Return Form that came with your package and clearly list the product you are returning or exchanging, and the reason code for why. If you would like store credit, please note that you are exchanging for store credit. Click here to print a copy of our Return Form.
3) Ship the item(s) back to us by dropping your package off at your closest USPS facility. If you use your own return label, please address the package to:
1799 Apollo Ct.
Seal Beach, CA 90740
4) Once we receive any eligible return item(s) they will be inspected and processed within 2-3 business days. Exchanges and store credit may be processed for the customer in this time. If there is a refund due, a credit will be issued in the original form of payment.
Affliction Clothing only accepts returns/exchanges for merchandise purchased from our online store, www.afflictionclothing.com. All merchandise purchased from third party distributors must be returned to the respective distributor. Merchandise purchased from Affliction Clothing retail locations can only be returned/exchanged at any Affliction Clothing retail location.
For any questions, please contact firstname.lastname@example.org or call us at 1-855-717-3963.