What products are non-returnable or non-refundable?

While most of our items are accepted for returns, there are some products that are not eligible for returns due to a variety of reasons. 

Gift cards or store credit are non-refundable. If you feel someone placed an unauthorized order for gift cards using your information, please contact [e-mail] as soon as possible.

Mystery Bags are also non-refundable. The products here are chosen randomly, and we cannot look through your past orders to see which products you have or have not gotten before. If you have a sizing issue with a Mystery Bag you received, we would request that you send back all 3 items in exchange for 3 different items of the updated size. We cannot pick and choose certain items in the Mystery Bag to be resized. For more help on Mystery Bags, feel free to email [e-mail].

Certain Custom or Made-To-Order items, like our Womens Custom Crafted series, are non-refundable because they are limited edition or one-of-a-kind items. However, if you have a sizing issue or received a damaged custom item, please reach out to [e-mail] and we will try our best to accommodate. 

Women's Bikinis are Final Sale, we do not offer refunds on these. However, we do honor exchanges or store credit. For more information, please email [e-mail].